Technical Assistance
Contact Support
For technical assistance with your Antares 4G device, contact Digital Communications Technologies (DCT):
| Channel | Details |
|---|---|
| support@digitalcomtech.com | |
| Phone | +1 (305) 809-0638 |
| Hours - Mexico | Monday–Saturday, 8:00 AM – 6:00 PM (CST-6) |
| Hours - US | Monday–Friday, 9:00 AM – 5:00 PM (EST-4) |
| Website | digitalcomtech.com |
Before Contacting Support
Please have the following information ready:
- Device IMEI — query with
>QST<or check the device label - Firmware version — query with
>QVR<(response:>RVR; Antares4G X.X.X<) - Description of the issue — steps to reproduce, expected vs. actual behavior
- Configuration — relevant commands and their current settings
Self-Service Resources
- Command Reference — complete list of all commands
- Error List — error code descriptions
- Releases — firmware changelog and known issues
- Scenarios & Examples — step-by-step guides